Returns Policy for Online Purchases

We hope you love your purchases from Macintyres of Edinburgh, but we understand there may be occasions where you would like to return your item for an exchange or refund.

We offer a 30 Day Money Back Guarantee for online purchases* (please note exceptions below).

* EXCEPTIONS: Personalised, special order items and pierced jewellery cannot be returned unless faulty. Your statutory rights are unaffected.

Items must be unused, be in pristine condition and returned with the original presentation box. Watch guarantees, instruction booklets and diamond certificates must also be returned. 

Items that develop a manufacturing fault within 12 months of purchase will be repaired or replaced after examination by our quality control department and a manufacturing fault has been confirmed.


If you wish to cancel an order before it has been dispatched, please phone or email us as soon as possible.


We recommend for your own protection returning items by Royal Mail Special or Recorded Delivery depending on the value of the item. This ensures proof of delivery and insurance on the goods while in transit. Macintyres of Edinburgh cannot accept any responsibility for returned items that have not been sent using the above delivery methods. This postage cost is only refundable if the products are faulty.

PLEASE NOTE - Do not under any circumstances mention words on the outside of the package that highlight the fact it contains jewellery, for example, Macintyres Jewellers, etc. Doing so may increase the chances of your parcel going missing in the post.

For all enquiries regarding missing parcels, please contact Royal Mail Customer Services on 08457 740 740 or visit


You can exchange or obtain a refund for your online purchase in-store. Please bring your item with the original presentation box and delivery note into our showroom.

Personalised, special order items and earrings cannot be returned unless faulty.

We will process a refund, credit note or exchange provided the goods are unused, in pristine condition and returned with the original presentation box. Watch guarantees, instruction booklets and diamond certificates must also be returned.

If you require a refund, please bring with you the credit or debit card used to place the order.

If you received the item as a gift, you will be reimbursed with a credit note.

Returns Policy for In-Store Purchases

We offer a 30 day exchange or credit note for items purchased in our showroom* (please note exceptions below) provided goods are returned with a sales or gift receipt, are unused and in pristine condition. Watch boxes, guarantees, instructions and diamond certificates must also be returned.

*EXCEPTIONS: We do not exchange, refund or issue credit for personalised items, special orders or earrings, unless faulty.

We do not offer refunds for items purchased in our showroom.

Your statutory rights are unaffected.

Macintyres of Edinburgh Ltd comply fully with the Consumer Rights Act 2015. Should you have any concerns in this regard please contact



This privacy policy sets out how Macintyres of Edinburgh uses and protects any information that you provide when you use this website.

Macintyres of Edinburgh is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


We may collect the following information:


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to Accounts Manager, Macintyres of Edinburgh, 2nd Floor, 26 Frederick Street, Edinburgh, EH2 2JR or send an email to

We will promptly correct any information found to be incorrect.

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