Delivery Information

*Exceptions to Delivery Times.  

Delivery times may be longer for special orders or items that require sizing. If we foresee a delay in delivering your order within this timescale, we will contact you.

International Delivery

Please be aware that if your country is outside the EU you will not be charged UK VAT but your item may incur import duty in your country. This charge will be invoiced directly to you (if you are having it delivered to yourself outside the EU) or to the recipient by the carrier upon delivery. If you wish to know the amount chargeable please contact you or the recipients local outside the EU tax authority.

Returns Policy for Online Purchases 

We offer a 30 Day Money Back Guarantee for online purchases* (please note exceptions below). Returns can be made in-store or by post.

* Exceptions - Personalised, special order items and pierced jewellery cannot be returned unless faulty. Items purchased in our showroom can be returned for an exchange or credit note within 30 days. We do not offer refunds for items purchased in our showroom.

Read Our Full Returns & Exchange Policy

Expert Advice & Guidance

At Macintyres we pride ourselves on our extensive expertise. No other jeweller in Scotland has two full-time award winning gemmologists and two qualified diamond fellows of the Scottish Gemmological Association.

We are happy to share this knowledge with you and ask that you call us on 0131 220 4252 during working hours if you have questions regarding any of the items on our site.

Personalised Online Appointments

Request a personalised appointment with one of our fine jewellery and diamond experts who will share their expertise, offer guidance, and showcase a range of items, ensuring you find the perfect ring or item of jewellery for your style and budget. We also offer a Bespoke Design Service. Click here to request your appointment. 

Our Showroom is closed but our website remains open

Our showroom is closed until restrictions are lifted but our reception is OPEN for collections, deliveries, and viewings (by appointment only). We are also offering online consultations during this time. Please email us via our contact page and we will get back to you. We are also offering Zoom and WhatsApp Consultations during this time so please contact us if you wish to arrange a consultation.

Only a fraction of our stock is on our site, so if you can’t find what you are looking for, please send an email to websales@macintyres.co.uk or contact us via our contact page, including a phone number, any stock references, photos, etc. to help us answer your query.

We wish you and your families a safe and healthy passage through this very difficult time. We thank you for your continued support and look forward to welcoming you back to Macintyres showroom as soon as it is safe to do so. 

Our spacious 3,000 sq ft showroom has reopened. We are delighted to welcome you back to shop with us in-store, no appointment required. We have completed a full risk assessment and updated our ways of working to protect both our customers and staff and to ensure we provide a safe and enjoyable experience for you in-store. 

As well as the four C’s of diamonds, we now have the four S’s in place; Sanitiser, Safety shields, Sneeze screens and Social distancing, so you can visit Macintyres showroom safe in the knowledge that all you will be taking home with you is a stunning piece of Macintyres jewellery. 

WhatsApp and Zoom consultations are also available. 

Showroom Opening Hours

Monday - Saturday: 9:00am - 5:00pm

Thursday: 9:00am - 6:30pm

Directions to showroom

Address: 2nd floor, 26 Frederick Street, Edinburgh, EH2 2JR

MEMBERSHIP REGISTRATION IS TEMPORARILY SUSPENDED - EVERYONE PAYS MACINTYRES PRICES AT THIS TIME.

Macintyres is an Exclusive Membership Club. Our mission is to bring you high quality jewellery, watches, the latest brands and gifts at approximately half the high street price. We have Scotland’s largest jewellery showroom with thousands of dazzling items, from simple silver earrings to the most gorgeous engagement rings. Best of all MEMBERSHIP IS FREE.

Become a Member

We can GUARANTEE that if you work for any of the banks, building societies, insurance companies, forces, NHS, local councils or educational establishments then you WILL already have free membership and there are about 8,000 other companies that are members too.

To register in store, you can either bring a temporary account card - supplied when the account has been set up - or proof of employment (for example an ID card or payslip).

Shop with Confidence

At Macintyres we have the highest qualified staff possible including our expert diamond graders and gemmologists and we believe that, like us, our customers want quality and value. All our diamonds are individually chosen by our qualified diamond graders to ensure the best possible value for money. 

View our Diamond Buying Guide page for further information.