Frequently Asked Questions

We have put together a list of the most frequently asked questions about Macintyres which should hopefully resolve any questions you may have. Please click in the question to view the answer.  If you cannot find the answer you were looking for, please call us during working hours on 0131 220 4252 and we will be happy to help.

Q: How can you keep the quality high but the prices low?

Q: I've heard that you must be a member?

Q: How can you keep the quality high but the prices low?

Q: I have my own company but it only has a few staff can I join?

Q: I work for a large company in Edinburgh but I have never heard anything about Macintyres membership.

Q: I don’t see the exact ring that I like on your website.

Q: Why don’t you put all your rings on your website?

Q: Why don’t you sell all your brands through your website?

Q: I want something that is different to everyone elses.

Q: I have an old ring that I don’t like anymore. It’s just sitting in a drawer. Can you change the setting?

Q: I don’t want to become a member, can I still buy from you?

Q: I have a card but my mum doesn’t. Can I bring her in to buy something?

Q: Why bother getting a supplementary card when I can just come with them when they need to buy something?

Q: Do you offer discounts or have sales?

Q: I want to arrange membership for my employees do I have to pay for their purchases?

Q: How can you keep the quality high but the prices low?

A: We have very low overheads (for instance we pay a tenth of the rent and rates of a comparible premises on the ground floor) and do no advertising then pass the savings on to our customers.

Q: I've heard that you must be a member?

A: Yes, that is correct. Companies offer membership to their employees as a staff benefit. Don’t worry, it's free for the company and free to the staff member. Ask for a form in-store or fill in the Company registration form on the website.

Q: Why do you bother having membership if it’s free?

A: Our margins don’t allow for an advertising budget so the deal is that membership is free and your employer must internally advertise this great staff benefit to you. That saves us the advertising cost so that we can sell at these fantastic prices.

Q: I have my own company but it only has a few staff can I join?

A: Yes of course! Our member companies range from sole traders to companies like The Royal Bank of Scotland and Standard Life with thousands of staff. Simply fill in the company section on the registration page and we will do the rest.

Q: I work for a large company in Edinburgh but I have never heard anything about Macintyres membership.

A: Funnily enough, although we think that it is the first thing your new employer should tell you about, it sometimes gets missed off the induction information. Drop us an email and check if they already have membership. We can GUARANTEE that if you work for any of the banks, building societies, insurance companies, forces, NHS, local councils or educational establishments then you WILL already have free membership and there are about 8,000 other companies that are members too.

Q: I don’t see the exact ring that I like on your website.

A: Only a tiny fraction of the rings and indeed all jewellery and gifts available in store are on the website. Pop in or call us and we will be happy to help.

Q: Why don’t you put all your rings on your website?

A: Although we wish we could, many of our rings simply sell before we have time to have them photographed and uploaded. There are hundreds of styles that never reach the site so if you don’t see what you like simply call us and we will be happy to help.

Q: Why don’t you sell all your brands through your website?

A: Unlike our showroom, our website can be viewed by non members, and of course they can see the fantastic prices that we sell our brands for. This can upset local high street retailers, so we prefer to keep some of our fantastic prices private. Of course they can be viewed in the showroom by members or discussed over the phone or in private emails with members (Membership number will need to be quoted).

Q: I want something that is different to everyone elses.

A: We have a state of the art design service. You can work with our experts to design your very own bespoke item using stones from our loose gem collection and available in all metals.

Q: I have an old ring that I don’t like anymore. It’s just sitting in a drawer. Can you change the setting?

A: Yes, using out state of the art design service, we can completely transform your old items into something so special that it will never see the inside of a drawer again.

Q: I don’t want to become a member, can I still buy from you?

A: Certainly, but you will have to pay the full retail price.

Q: I have a card but my mum doesn’t. Can I bring her in to buy something?

A: Yes, your membership includes family supplementary cards for all your family members (including your fiance/fiancee). We can issue them in store or by post on production of your membership number.

Q: Why bother getting a supplementary card when I can just come with them when they need to buy something?

A: They might want to buy a surprise for YOU!

Q: Do you offer discounts or have sales?

A: No, we always give you the best price possible on every item 365 days a year. We do provide high street valuations for insurance purposes (which are up to 40% higher than the price you will have paid).

Q: I want to arrange membership for my employees do I have to pay for their purchases?

A: No each member pays for their own purchases, unless of course if you really want to.

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